airlines都是criminals，如果你不主动去要，他们是不会主动给的，而且一旦你开始要钱了，他们所有的process会非常非常快；如果local service desk不承认，你就要求让她重复一遍以便你录音。Speaking from experience, if you behave well, they do whatever they want with you; but if you are tough and evil, they upgrade you.
good luck
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