Update on Coronavirus Pneumonia Situation
Advisory to passengers with People’s Republic of China passports, Hubei passports, those with recent Hubei travel history
The Singapore Ministry of Health (MOH) has introduced additional precautionary measures to minimise the risk of community spread in Singapore of the novel coronavirus.
From 29 January 2020, 1200hrs (GMT +8), all new visitors with recent Hubei travel history within the last 14 days, or those with People’s Republic of China passports issued in Hubei, will not be allowed entry into Singapore, or transit through Singapore.
Returning residents (Singapore citizens and Permanent Residents) and long-term pass holders – either with travel history in Hubei or with People’s Republic of China passports issued in Hubei – will be quarantined at home or other suitable facilities.
Previously issued short-term and multiple-visit visas, as well as visa-free transit facilities for those with People’s Republic of China passports issued in Hubei, will also be suspended with immediate effect. During this period of suspension, this group will not be allowed entry into Singapore.
In addition, Taiwan has issued a notice to temporarily restrict the entry of those with People’s Republic of China passports (click here for more information). Malaysia has also issued a notice to temporarily restrict entry to travellers from Hubei (click here for more information).
We seek your understanding that affected passengers on flights to Singapore, Taiwan and Malaysia, who meet the above conditions, may not be allowed to board Scoot’s flights. Customers with bookings made before 29 January 2020 (travel periods till 29 February 2020 (inclusive)) may request a refund via original mode of payment from either our Facebook page, Weibo page, or Call Centre, with the relevant documentation. In compliance with the above directives, Scoot will be conducting passport checks during check-in.
Customers with flight bookings to/from Mainland China (excluding Wuhan), Hong Kong and Macau
Customers with flight bookings to/from Mainland China (excluding Wuhan), Hong Kong and Macau made before 29 January 2020, with travel periods till 29 February 2020 (inclusive), who wish to change their travel plans may contact our call centre or engage us via our social media platforms to avail of the following options:
Re-route to another Scoot destination (travel date up to 31 May 2020), subject to availability. Change fee will be waived, fare difference applies.
Re-book the flight to a later travel date (up to 31 May 2020) with same origin and destination, subject to availability. Change fee will be waived, fare difference applies.
100% refund of unused itinerary value via original mode of payment.
Cancellation of Singapore-Wuhan return flights
Due to the outbreak of a novel coronavirus pneumonia in Wuhan, China, the Chinese authorities have implemented a temporary suspension of all public transportation networks in the city. Consequently, Scoot’s flights between Singapore and Wuhan will be affected.
Scoot will be cancelling the following flights between Singapore and Wuhan:
Route
Flight No.
STD
STA
Cancellation Period
Singapore – Wuhan
TR120
6.55 pm
11.25 pm
23 January 2020 – 28 March 2020
Wuhan – Singapore
TR121
12.40 am
5.30 am
24 January 2020 – 29 March 2020
* All times indicated in local
Scoot will continue to closely monitor the situation in Wuhan as the health and safety of our passengers and employees are our highest priority. Customers are encouraged to check their emails registered with us, as well as Scoot’s website, for updates ahead of their flights.
For now, Scoot flights between Singapore and Wuhan after the above-stated cancellation period will continue to operate as scheduled. Customers with flight bookings to/from Wuhan, made before 29 January 2020, with travel periods after the above-stated cancellation period, who wish to change their travel plans may contact our call centre or engage us via our social media platforms to request for a 100% refund of unused itinerary value via original mode of payment.
Notice to all customers travelling into Singapore from China
The Singapore Ministry of Health (MOH) has expanded temperature screening for all passengers arriving into Singapore starting from 29 January 2020. Scoot strongly encourages passengers to monitor their health closely and seek medical assistance promptly if they are feeling unwell. Passengers travelling to China should inform customs officials at China should they have symptoms such as fever and shortness of breath, and they should see a doctor if they become unwell within two weeks of returning to Singapore.
Disinfectants, hand sanitisers and surgical masks are also available on all flights, in case they are required by passengers.
Updated on 30 January 2020, 12pm (Singapore local time)
https://www.flyscoot.com/en/announcements/update-on-coronavirus-pneumonia-situation
