客服的原文如下:
OK. When something like this happens, I'd normally send out a replacement order. In this case, though, we don't have any more stock of the item with Amazon directly.
In this case, I'd suggest you return the item back to us and as soon as we receive and process the returned item, we'll process the full refund for this item to your original payment method used for the order.
Also, the return shipping cost you pay for the return of this item will be refunded once you contact us again with the return receipt and the return tracking number.
Send the package to below Amazon return address:
AMAZON.COM - CUSTOMER RETURNS
172 Trade Street,
Lexington, KY 40511-2607
USA