Working as a member of the Event Sales Team you will be involved in all aspects of attendee acquisition and sales, including sourcing new attendees, maintaining data in the CRM, and building existing industry relationships.
The responsibilities of this role are attendee communication and acquisition for IMAPAC events. You will be involved in B2B telesales, cross selling and upselling clients on the industrial portfolio of products and services.
The job requires working local event time zone hours.The role involves end-to-end client management including: telesales, record keeping, invoicing, resolving client issues, documentation and database use.
Primary responsibilities
[*]B2B telesales, contacting existing and potential attendees about conferences, events, training and other products and services. Implement team campaigns as instructed, manage end-to-end client relationships and provide feedback.
[*]Source relevant contacts within the design/build and own/operate verticals within data centers, IT and facilities management and operations, adding them to the CRM system and sending relevant marketing material and correspondence.
[*]Understand the conference focus and program, and researching the event and industry which you are promoting to keep clients and fellow staff informed of news and relevant developments within the industry.Communicating with potential attendees describing how the program and the benefits of attendance at IMAPAC events worldwide can assist those working in the data center and information technology mission critical industry.
[*]Use of all appropriate resources available such as research and marketing literature to provide a value proposition to attendees ensuring that you are persistent and provide a high level of customer service at all times.
[*]Ensuring that all leads and contacts are followed up in a timely and professional manner.
[*]Maintaining the company CRM system ensuring that contact information is accurate and relevant and recording all activity with regard to events and training are booked and confirmed and issued to accounts for payment.
[*]Work with the finance team to ensure all attendee payments are made prior to attendance at events or training.
[*]Communicating and liaising with the Sponsorship sales and on-line sales teams for potential event sponsors, and online/print advertisers.
[*]Communicating contact details with the content and editorial teams for potential speakers, panellists, and news content.
Desired Skills & Experience
[*]Telesales and telemarketing experience; B2B and Cold/Warm Calling
[*]High standard of interpersonal skills, professional confidence and tenacity
[*]Good organizational and time management skills
[*]Strong sense of customer service and client management
[*]Ability to communicate technical information to all audiences
[*]Proficient with Microsoft Office Suite and CRM, Databases
[*]Fluent in required languages (English and Mandarin written and spoken at professional level)
IMAPAC Pte Ltd
This is your opportunity to join a fast expanding renowned conference company and be a vital part of its team in the Asian headquarters based in Singapore. IMAPAC is a social enterprise that conceptualises, organises and manages some of the industry’s most recognised international conferences with a social cause.
The focus of the conferences always addresses a topic which will drive businesses and industries forward and to create a positive social impact to the society and the people. Many IMAPAC's events in the region are considered the top industry and must-attend events of the year!
With the future outlook to expand into the Europe, Australia and Latin America market, we are looking for ambitious individuals to join our dynamic team to grow and develop to be the future leaders of IMAPAC.
If you have an entrepreneurial spirit, like a fast-paced working environment, like making a difference and contribution to the society, like being rewarded for your performance and a fast learner, we'd like to speak to you!
Share options available and leadership training are available for star performers.
For more information, please visit http://www.imapac.com
