Job Description:
Contributes to the sales process and acts as an interface between Sales/Customer project managers in our Asian sales territories and the engineering departments in Singapore and Europe as well as the operation sites in Malaysia and China. The EPM is involved in all projects requiring engineering support to fulfill the customer order.
Pre-Sales Support
• Support Sales and CPMs during Pre-Sales activities
• Provides Technical Info and Updates to CPMs and Sales
• Conducts feasibility studies together with product specialists and the engineering team
• Direct customer communication
• Defines CM pricing
Customer project support
• Coordination of Engineering tasks to meet project timeline and get machine acceptance
• Buy-Off Support
• Accrual definition
• Coordination of Installation & Training
• Escalation handling
Education
• Diploma or Degree in Mechanical- Electrical or Mechatronic Engineering
Work experience
• Minimum 3 years of experience in a complex Technical environment
• Experience within semiconductor backend industry
• P&P machine know how of advantage
• International project management experience
Expertise and methodology
• Good PC, MS-Office knowledge
• Chinese language desirable
• Very strong analytical skills
• Excellent communication skills
• High level of assertiveness
• High degree of flexibility required
• Good behavior in customer relations
• Intercultural understanding
PRODUCT SPECIALIST x 8
Job Description:
Technical Product Management
• Collects process / production / competitor data at customer site
• Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
• Provides support for MMA & AFC model introduction (launching, demo, Semi shows)
• Conducts feasibility studies and sample bonding
• Engages in R&D projects during product definition / requirement engineering, In-house and customer testing
• Builds-up strong technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers
• Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)
Pre- & After Sales Support
• Conducts evaluations, benchmarks and demos
• Support Sales and CPMs during Pre-Sales activities
• Establishes good customer relationship on technical level with all key accounts assigned
• Provides Technical Info and Updates to CPMs and Sales
• Technical Support, 2nd Level support
• Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Field Service Engineer in Asia (2nd level support)
• Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution
Know How Transfer
• Troubleshoots and maintains demo equipment if necessary
• Conducts training on existing and future FC platforms to FSE’s and customers
• Supports Documentation and Manual writing activities
Education
• Minimum 5 years of experience as a support engineer
• Diploma or degree in Mechanical- Electrical or Mechatronic Engineering
Work experience
• Minimum 5 years of experience in a complex Technical environment, 3 years in Product Support environment with customer engagement
Expertise and methodology
• Good PC, MS-Office knowledge
• Chinese or Korean language desirable
Other requirement criteria
• Very strong analytical skills
• Excellent communication skills
• High level of assertiveness
• High degree of flexibility required
• Good behavior in customer relations
• Intercultural understanding
• Travel readiness up to 50%
