"The reason the previous package did not incur extra shipping charges was because the three previous orders were condensed together into one package, meaning the value was high enough for us to use a courier service. This order, while large, is not large enough for us to warrant using a courier service without taking a significant loss. In future if you were to place one very large order or 3+ large orders at the same time we could condense them together and send them via courier service, thus eliminating the need for additional shipping charges."
"Unfortunately we only have two options. Either we ship the order seperately and you pay us for the extra postage or we send you a number of orders condensed into one large, courier-sent package and you will have to pay the tax imposed in Singapore. There is no other way for us to send your orders through. Please let us know which you would prefer to do."
“Yes the previous orders were condensed into one package due to the size and value of the order. As there were three orders there would be three seperate tracking numbers, however as the packages were put together there would only be one tracking number used, which should have been emailed to you. For reference the number is EK033300691GB, the package went via Parcelforce.”
“Could you please kindly advise me what is the maximum number of Crabtree & Evelyn hand cream gift sets (see link below, this is what we have in most orders) can I have in one order/package so that I only need to pay the flat rate 9.5GBP? Thanks.
----We would be able to ship two of the boxes per ￡9.50 delivery charge.”
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