前几天我发邮件问的，以下是回复， 其实你也可以的打热线问。 最近保险公司有开始提升这个SHIELD PLAN 了， 先是AIA 然后这个月AVIVA 也会升级
Subject Re: Fwd: Enquiry About my Shield/ my Shield Plus
Sender CS Life Add contact
Recipient mao.xueyan@finexis.com.sg Add contact
Date 24.06.2011 14:59
Dear Cindy
We refer to your email below.
We have checked and are sorry to share that we did not receive your first email dated 20 June 2011.
We wish to share as follow:
1. If both parents insured under Aviva, then kids can enjoy free coverage , if one of parents or both of them passed away during this free period, can kid still enjoy coverage by paying the full premium?
Reply: If one of the parents has passed away, the children will not enjoy the free cover.
2. If child during this free period 20 years he suffered critical illness,can he still continue plan after 20 yrs without any change in plan by paying premium himself ? Is it guaranted renewable ? Does it term and condition same as individual plan ? as i cant see such clause in policy contract.
Reply: MyShield/MyShield Plus a guaranteed renewable plan. Once the children has been covered under the MyShield/MyShield Plus, no further underwriting is required when the free cover has ceased.
If you have any questions, please call the Customer Service hotline 6827 9923 or email us at cs_life@aviva-asia.com. Our operating hours are 8.45am - 5.30pm, Monday - Friday, excluding Public Holidays.
Thank you for entrusting us as your preferred business partner and we look forward to serving you.
Warm regards
Shirley Wang (Ms)
Executive
Service Relations
Customer Care
Aviva Ltd
4 Shenton Way
#01-01 SGX Centre 2
Singapore 068807
Phone : 6827 9933 Fax : 6827 7480 Mobile :
Internet : cs_life@aviva-asia.com
Co. Reg. No. 196900499K
"In line with MAS Fair Dealing Outcomes, we at Aviva are committed to Treating Customers Fairly"
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