Job position:Client Service Executive , in Polaris Software labs，请教~http://jobs.monster.com.sg/details/6026255.html
分享工作职位，顺便请教
这种工作怎么样呢？
第一，我觉得，以我现在的英语水平，应该做不来此类工作。我是国大master毕业，英语能应付交流而已，新加坡人和华人都好，印度人我就不照了。。。
那这种职位是不是基本会在面试时被刷下来嘞？
第二，如果要做投行的话，进银行会比进这些公司好的多，是么？
第三，google了下，发现是印度最大的软件公司之类。会不会印度人很多，同同事之间不很好相处？
谢谢:)
Polaris Software Labs
Client Service Executive - FX, Money Market, FI
Posted on: 20th Aug 2008
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Job Description
Duties will include
· Responding to client requests both on e-mails & phone calls and resolving issues as 1st point of contact wherever possible.
· Communicate clearly and concisely both verbally and in writing.
· Own the shift responsibilities and manage the shift operations as when required
· Act as deputy to the Service Desk Manager
o Cover and be first point of escalation to all service executives in the shift
o Be able to handle the Service Desk Manager Role during his absence
· Monitoring system status and communicating on application outages
· Assign calls to 2nd or 3rd level support teams with correct severity levels.
· Maintaining good knowledge of applications, products and services
· Managing rollouts of new versions of application
· Ensuring high level of customer service is met at all times
· Logging & updating of incidents. Ensure all logged incidents are addressed and SLAs are met.
· Escalate high priority incidents and calls which cannot be resolved to the appropriate manager
· Ensure training on applications, products and services is imparted to all the service executives from time to time
· Proactively work to minimize support queries and turn-around times, analyze issues, understand the business and processes impacted, suggest and document solutions.
· Proactively monitor application status against SLA’s and address any issue.
· Be able to communicate issues and escalate appropriately.
· Communicate and update clients with latest changes and updates in the applications.
Requirements
1-5+ years or experience supporting trading desks, especially FX MM and other Fixed Income products. This experience may include supporting front-office or middle-office staff of trading desks of an investment bank.
Ability to manage the operations as the shift lead or deputy shift lead
Ability to motivate the team to the perform at the optimum level
Bachelor degree, MBA preferred.
Be able to work on Rota basis including night shifts to service with clients from various countries and regions around the world (US, EMEA, LATAM and ASPAC regions).
Microsoft Office Application experience, especially with Excel
Experience of Application Support for a financial Institution.
Experience on direct client interaction on daily support issues.
Problem solving Skills
Support demanding users with proven ability to handle pressure.
Basic knowledge of Foreign Exchange and Fixed Income.
Excellent communication skills, to be able to liaise remotely with clients.
Commitment to deliver top quality customer experience, improve the delivery continuously and work together as a team
Additional Information
Experience: 1 - 8 years
Education: Bachelors/ Degree, Diploma/ Non Degree Tertiary, Masters/ Post Graduate
Job Category: Banking/Securities/ Fund Management Customer Service
Job Location: Singapore
Key Skills: FX, Money Market, Fixed Income
Industry: Banking/ Financial Services
Role: Corporate Banking Customer Support Credit Analysis/ Approval Other Banking Customer Service Executive
[QQmsn (9-8 17:09, Long long ago)]
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楼主南京人？[duck (9-8 18:40, Long long ago)] [ 传统版 | sForum ][登录后回复]2楼
“印度人我就不照了。。。”似乎南京一带的方言。呵呵[duck (9-8 18:41, Long long ago)] [ 传统版 | sForum ][登录后回复]3楼
(引用 duck:“印度人我就不照了。。。”似乎南京一带的方言。呵呵)在合肥上了4年大学，呵呵，合肥人也这么讲[QQmsn (9-8 19:07, Long long ago)] [ 传统版 | sForum ][登录后回复]4楼
(引用 duck:“印度人我就不照了。。。”似乎南京一带的方言。呵呵)我这个南京人没听过这种说法啊。。。[parrot (9-8 21:35, Long long ago)] [ 传统版 | sForum ][登录后回复]5楼
(引用 parrot:我这个南京人没听过这种说法啊。。。)你各算是南京人啊？[duck (9-8 22:12, Long long ago)] [ 传统版 | sForum ][登录后回复]6楼
(引用 duck:你各算是南京人啊？)这个。。。从小老爸逼我学普通话的。。。因为他自己不说。。。：（
不过话说回来，城南城北不一样，你的问题如果我说，应该是“你啊算是南京人啊？”:p[parrot (9-8 22:21, Long long ago)]
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(引用 parrot:这个。。。从小老爸逼我学普通话的。。。因为他自己不说。。。：（ 不过话说回来，城南城北不一样，你的问题如果我说，应该是“你啊算是...)你啊算是南京人啊？怎么听起来是我们的方言. [aspernet (9-8 23:54, Long long ago)] [ 传统版 | sForum ][登录后回复]8楼
(引用 aspernet:你啊算是南京人啊？怎么听起来是我们的方言. )你啊算是个南京人啊？应该这样才对[aspernet (9-8 23:56, Long long ago)] [ 传统版 | sForum ][登录后回复]9楼
A kind of good role as it is similar to my first jobSome soft skills you can learn here:
* Communication skill: You have to communicate with internal and external people on various levels. You have to know how to convey you message to the other person effectively.
* Customer relation: Maintain a good customer relation so that they will always support you and trust you, instead of challenge and fault-finding. This requires good technical skill and interpersonal skills.
* Simple Project Planning: Your work like new version roll out will require you to have a complete and effective plan.
* Multitasking with interruptions: Call center is usually highly multitasking job. You have to manage your jobs and prioritize them. Proper logging is also essential because you will always be interrupted by calls or emails with high sense of urgency.
Of course your concerns are also quite valid, thus think it twice before you apply for it. Surely you can make a correct decision on your own.[香陵居士 (9-10 13:18, Long long ago)]
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(引用 香陵居士:A kind of good role as it is similar to my first jobSome soft skills you can learn here: * Communication skill: You have to comm...)One important thing I forgot to mention...You can learn to cope with stress with support job. You will be facing all kinds of challenge and urgent matters sooner all later when you are not so lucky. Usually you will be flustered and panic at first -- this will cause you messing up a lot of issues. But the more you experienced, the more calm and steady you will be under this kind of situation. [香陵居士 (9-10 13:28, Long long ago)] [ 传统版 | sForum ][登录后回复]11楼
(引用 duck:“印度人我就不照了。。。”似乎南京一带的方言。呵呵)应该是合肥那一带的方言我们那里不说“照”[庸人 (9-10 14:06, Long long ago)] [ 传统版 | sForum ][登录后回复]12楼
(引用 庸人:应该是合肥那一带的方言我们那里不说“照”)true...学长要是真的待了四年。。。你也会这么说的~~~ :D[第三种人 (9-10 14:56, Long long ago)] [ 传统版 | sForum ][登录后回复]13楼
(引用 香陵居士:One important thing I forgot to mention...You can learn to cope with stress with support job. You will be facing all kinds of c...)thanks! 今天已经发信说我不是很适合这个工作了，恩努力继续申请其他合适的
+U中~[QQmsn (9-10 15:25, Long long ago)]
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(引用 QQmsn:在合肥上了4年大学，呵呵，合肥人也这么讲)地道！鉴定完毕~[felix (9-12 7:20, Long long ago)] [ 传统版 | sForum ][登录后回复]15楼
(引用 aspernet:你啊算是个南京人啊？应该这样才对)你啊~算是个南京人啊！[duck (9-12 9:15, Long long ago)] [ 传统版 | sForum ][登录后回复]16楼