Re: Complain harassment from XXX Ltd and XXX Management.
I lost my wallet on Dec. 6, 2004. I have made police report, which listed all my loss, including NRIC card, credit card, staff card and so on. Later, from the bills I realized that the thief not only used my money from the credit card but also opened a line in XXX Ltd by using my NRIC card.
I contacted XXX Ltd immediately and told them that the line was not opened by me and asked them to cut the line on Dec 17,2004.
According to the suggestion from the XXX customer care hotline, I submitted copys of the police report and other related documents to XXX customer service center at XXX last December.
The clerk promised to investigate this case.
Later, I keep on receiving letters from XXX Ltd, requiring me to pay for the thief. I called the customer care consultant through Customer care hotline and he told me not to pay until the investigation is finished. But the reminder for paying the billing was still coming and gave me a large burden on my life.
I called the investigator, Mr. XXX, in XXX Ltd and he suggested me to fax relative documents to him again on Mar. 30, 2005. I faxed my statement, police reports and other relative documents and Mr. XXX also confirmed that he had received the documents.
In this case, I lost my wallet and NRIC card to a thief, and I bear my losses. Your staff did not double check the NRIC card with the holder and opened the line to the cheater. You should bear your losses. By no means shall I pay for your negligence or the cheater.
More than three months have passed, I wonder what you have done on the investigation, except sending me a lot of letters for money. I am unsatisfied with your efficiency. I am unhappy with the words in your letters. You should rejoice that this is only the feeling of mine, not the mass. As a service company, you should make your staff to be more responsible, more efficiency, instead of harassing customers.
Don’t tell me that you haven’t received my documents, I have personally submitted them once, and faxed once. I also got confirmation from your staff.
I may also consider taking some actions if you keep on harassing me. People may be interested in reading the story from media about how a big company bullies an innocent individual.
I am confident to defense myself even in a court. I have sufficient evidence to support my point. I don’t think there is a law in Singapore that allows you to rob an innocent person to compensate your losses caused by a cheater and your own negligence.
Our embassy is also ready to protect the legal benefit of their oversea citizen.
I don’t expect an apologize letter from you. I do hope you stop harassing me.
－