It has been passed to one of the Customer Care Team and rest assured they will be looking to resolve the matter as soon as possible. As soon as we have a resolution for you, we𠑥l let you know.
Thanks for your patience and we𠑥l be in touch as soon as we can.
ASOS Customer Care
第二封
Hello xxx(我名字）,
Thanks for your request for a VAT refund.
If we may explain, exports are treated as zero-rate VAT. This means that whilst it is chargeable, it is at a rate of 0%. Consequently, as no VAT would have been paid to HMRC or any other tax jurisdiction, there is no refund to pass on to you.
In the past, ASOS has credited accounts to the value of VAT as a gesture of goodwill, however we have ceased this practice to ensure there is parity in our service.
We realise this may be disappointing news for you, however with our investments in delivery and returns services as well as our ever expanding range of exciting brands, we hope you will continue to shop with ASOS.com.
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