I can see that your order was placed on the 20/08/10 and we advise that orders usually take up to 11 working days to be delivered, so your parcel should arrive by 07/09/10.
To allow for any postal delays, we do ask that you allow an extra 11 working days for your delivery on top of the above timescale. In the unlikely event your order is not delivered by 22/09/10 please let us know as we can then look into this and find the best resolution for you.
It might also be useful to know that this parcel is due to be delivered by your domestic postal service and a tracking number is not available for this package.
Thanks for being so patient, and please let me know if there’s anything else I can help you with.