CASE是一个非政府组织人家本来就没有判决一词。判决即使广义解释也只能包括有权力做裁决的government body, 比如管旅行社的Singapore tourism board，比如管医生的SMC。 人家的主要功能请见： http://www.case.org.sg/introduction.html 他们可以主持调解，调解需要15元报名费。但是调解成功率有80%。 http://www.case.org.sg/mediation.html 你如果真的想知道他们的评判标准是什么建议自己打电话或者走去问。 另外，人家的网站上关于消费者的提醒是这样说的： http://www.case.org.sg/general_advice.html CASE Shopping Tips For Consumers - Compare prices - Do research, especially for high-value items. For electrical goods, research on the products and their functions, what could be the common problems to look out for. （（这一条对你最重要）） - Check goods are in good condition. When buying groceries, check the expiry date of food items and see if the packaging are in good condition - Ask about refunds and replacement policies - Ensure there is a warranty for electrical goods. Check on their post sales service as well - Keep receipts