monster 发给我的一个职位We have an opening for Support executives with our banking client UBS in Singapore, fluent in reading, writing and speaking Japanese and English. Detailed role description Type of Employment : 1 year extendable contract, payroll of Softenger Singapore Pte. Ltd. Job Description • First point of person for UBS employees, especially for front and back office units • Relationship owner with Front office users • Provide Japanese support to Japan users • Investigate, analyze & resolve business queries escalated from APAC users (client advisors, client assistants, operations) • Filter business queries from IT queries, and escalate IT queries to the respective L2s. Liaison between L2s and users • Queries include, but are limited to: o How to use a WM application correctly (front office and back office applications) o Details about a financial products brokered by the client. o Settlement process of the different products that are handled by fro (more...)