下面是客服的回复，因为邮寄费是4.95胖子，所以客服提供不了tracking number,只能耐心继续等了，心塞。。。

Hello,

Thank you for your email.

Your Order was dispatched between 29 Nov 2014 - 4 Dec 2014using Spring Global Air Mail class delivery.

Usually products are delivered within a 10-20 working days, but unfortunately deliveries can be delayed due to unforeseen circumstances in the postal system. In extreme cases parcels can be delayed up to 55 days. It may be worth checking with your local Mail delivery depot just in case they have already tried to deliver the item. Unfortunately Airmail in the UK does not have a tracking number, however it should arrive with you shortly.

It is worth checking with your local customs office in case the parcels are being held there.

If in the case the package has not arrived after 55 days please let me know.
Please accept our sincerest apologies for any inconvenience caused.

We thank you for your patience and understanding,

Escentual - Premier beauty since 2000

customerservice @ escentual.com
029 20008844 (9am - 5.30pm Mon- Fri)
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