Hello xxx

Thank you for your email regarding your recent order placed with us here at Lush.

I can confirm that your order was despatched on the 15th September with Royal Mail.

Unfortunately Royal Mail do not offer a tracking service so I am unable to track the order for you on this occasion.

Shipments going by this method can take up to 30 working days to reach the recipient, today is the 20th working day so your parcel should arrive in the next week.

I hope this is of some help to you and if I can be of any further assistance please do not hesitate to contact me.

Kind regards,