We have an opening for Support executives with our banking client UBS in Singapore, fluent in reading, writing and speaking Japanese and English.
Detailed role description

Type of Employment : 1 year extendable contract, payroll of Softenger Singapore Pte. Ltd.

Job Description
First point of person for UBS employees, especially for front and back office units
Relationship owner with Front office users
Provide Japanese support to Japan users
Investigate, analyze & resolve business queries escalated from APAC users (client advisors, client assistants, operations)
Filter business queries from IT queries, and escalate IT queries to the respective L2s. Liaison between L2s and users
Queries include, but are limited to:
o How to use a WM application correctly (front office and back office applications)
o Details about a financial products brokered by the client.
o Settlement process of the different products that are handled by front and back office e.g. FX, bonds, physical gold etc.
Accurately understand user's requirements and issues, thus providing concise solutions
Sufficient business knowledge to understand the risks and impacts of the user's query, therefore processing it with the correct urgency.
Create and verify entries in the internal Knowledge Base (Assist)

Requirements
Communication skills
Multiple language capability working within APAC landscape (English and Japanese)PC skills
Good understanding of Financial instruments and/or settlement processes
Good team player
Structured and organized
Strong analytical skills
Curious and determined disposition
The skills you are lacking will be trained by the bank only language efficiency is a must.
Please share your updated resume in word document with the information required below, if interested:
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Regards,
Geeta
Softenger Singapore Pte. Ltd.