第四单之前Crabtree & evelyn送的礼物没有了...
(more...)
这一单被通知物品>2公斤,要extra9.5胖子运费.正在和客服交涉,可能会cancel重新下
所以可能要拖沓一下,望谅解. 真不明白他们怎么算2公斤额度的,我们第二单搞了6个4*100g手霜+1个4*50g手霜都没事,神码啊.如果一定要付这个附加运费才可以的话我就cancel了重新下
底下是他们的客服来信
Dear Ms,
Thank you for your recent order. Unfortunately due to the size of your order we will have to ship the order in 3 packages. We have a weight limit of up to 2kg on non-UK orders and as such we will need to take an extra payment of 1 x 9.50 = ￡9.50 before we can dispatch your order. Please can you confirm that this is OK, and we will get your order dispatched asap. If this is not OK please let me know and I will cancel your order. We will hold your order for 7 days - if no response is received the order will be cancelled automatically.
As always please do not hesitate to contact us if we can be of assistance.
Kind regards,
Ashley
e ashley@escentual.com
t 02920 008844
f 02920 437342
w www.escentual.com
底下是他们的客服来信
Dear Ms,
Thank you for your recent order. Unfortunately due to the size of your order we will have to ship the order in 3 packages. We have a weight limit of up to 2kg on non-UK orders and as such we will need to take an extra payment of 1 x 9.50 = ￡9.50 before we can dispatch your order. Please can you confirm that this is OK, and we will get your order dispatched asap. If this is not OK please let me know and I will cancel your order. We will hold your order for 7 days - if no response is received the order will be cancelled automatically.
As always please do not hesitate to contact us if we can be of assistance.
Kind regards,
Ashley
e ashley@escentual.com
t 02920 008844
f 02920 437342
w www.escentual.com
Huasing Association 1999 - 2013