ENGINEERING PROJECT MANAGER x 2

Job Description:
Contributes to the sales process and acts as an interface between Sales/Customer project managers in our Asian sales territories and the engineering departments in Singapore and Europe as well as the operation sites in Malaysia and China. The EPM is involved in all projects requiring engineering support to fulfill the customer order.
Pre-Sales Support
Support Sales and CPMs during Pre-Sales activities
Provides Technical Info and Updates to CPMs and Sales
Conducts feasibility studies together with product specialists and the engineering team
Direct customer communication
Defines CM pricing
Customer project support
Coordination of Engineering tasks to meet project timeline and get machine acceptance
Buy-Off Support
Accrual definition
Coordination of Installation & Training
Escalation handling

Education
Diploma or Degree in Mechanical- Electrical or Mechatronic Engineering

Work experience
Minimum 3 years of experience in a complex Technical environment
Experience within semiconductor backend industry
P&P machine know how of advantage
International project management experience

Expertise and methodology
Good PC, MS-Office knowledge
Chinese language desirable
Very strong analytical skills
Excellent communication skills
High level of assertiveness
High degree of flexibility required
Good behavior in customer relations
Intercultural understanding



PRODUCT SPECIALIST x 8

Job Description:
Technical Product Management
Collects process / production / competitor data at customer site
Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
Provides support for MMA & AFC model introduction (launching, demo, Semi shows)
Conducts feasibility studies and sample bonding
Engages in R&D projects during product definition / requirement engineering, In-house and customer testing
Builds-up strong technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers
Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)
Pre- & After Sales Support
Conducts evaluations, benchmarks and demos
Support Sales and CPMs during Pre-Sales activities
Establishes good customer relationship on technical level with all key accounts assigned
Provides Technical Info and Updates to CPMs and Sales
Technical Support, 2nd Level support
Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Field Service Engineer in Asia (2nd level support)
Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution
Know How Transfer
Troubleshoots and maintains demo equipment if necessary
Conducts training on existing and future FC platforms to FSE’s and customers
Supports Documentation and Manual writing activities

Education
Minimum 5 years of experience as a support engineer
Diploma or degree in Mechanical- Electrical or Mechatronic Engineering

Work experience
Minimum 5 years of experience in a complex Technical environment, 3 years in Product Support environment with customer engagement

Expertise and methodology
Good PC, MS-Office knowledge
Chinese or Korean language desirable

Other requirement criteria
Very strong analytical skills
Excellent communication skills
High level of assertiveness
High degree of flexibility required
Good behavior in customer relations
Intercultural understanding
Travel readiness up to 50%