关于买成solid perfume的honey I washed the kids... T_T这是Lush的第一封回复，说是单已经下了不能改了…
Dear Linda,
Thank you for your email regarding your order.
Unfortunately this has already been printed and is ready for dispatch in our warehouse.
If you decide that you do not wish to keep the item you have the option of returning this to us here at Lush.
Once we have received the item we can then reimburse you for the cost of the item but not postage and packaging.
Please do not hesitate to contact us again with regards to this.
Kind Regards,
Helen
我已经回复邮件说能不能把东西换了，差价退不退都行…继续等待答复中…
万一不能改单…不知有没有mm愿意Cancel这个soap呢？一共有四个买错了…汗自己一个T_T
看来是不能换了，多谢四个主动cancel的mm们
这里是Lush的回复，大意就是我得重新下单去买soap然后再把solid perfume寄给他们他们就退钱，但是这样我们邮费就非常不划算了…谢谢大家T_T
Dear Linda,
Thank you for your email regarding the ordering mistake.
That is fine to order the soap via the normal channels for which I will have
to take payment and then reimburse the amount once we have received the
perfume.
I am sorry that it has to be this way round but we cannot unfortunately
dispatch goods unless payment is taken first and we have received the item
back.
Please accept our apologies for this rather long way of dealing with the
situation !
Do not hesitate to contact us again with regards to this.
Kind Regards,
Helen
Dear Linda,
Thank you for your email regarding the ordering mistake.
That is fine to order the soap via the normal channels for which I will have
to take payment and then reimburse the amount once we have received the
perfume.
I am sorry that it has to be this way round but we cannot unfortunately
dispatch goods unless payment is taken first and we have received the item
back.
Please accept our apologies for this rather long way of dealing with the
situation !
Do not hesitate to contact us again with regards to this.
Kind Regards,
Helen
Huasing Association 1999 - 2013